STEPS Visit To Tesco

Posted on the 10th May 2019

Steps Towards Employment and Progression (STEPS) year two group recently visited Tesco Middleton. Here they were invited to go behind the scenes and gain first hand experience of the world of retail work. They had the opportunity to work on the check out tills, learn about the importance of customer service and speak to experienced staff about the ins and outs of retail. This trip proved to be an inspiring and insightful outing which not only taught the STEPS students about retail, but has also encouraged them to want pursue a career in this type of work.

This was one of various workplace visits arranged for the group other visits included the Premier Inn and British Airways.

Group photo of Pure Innovations STEPs students with SEND on a trip to tesco learning about the world of work

A group photo of the STEPS group behind the scenes at Tesco.

The trip started with all students being welcomed to the store by the manager, before watching several short corporate videos demonstrating the importance of good customer service to all aspects of their business, these enabled students to see real life examples of good and bad customer service.  This message was reinforced to the students with various examples both in customer facing roles, as well as cleaning and working in the warehouse etc. stressing the importance it can have throughout the business.

The group were then given a tour of the store where they saw the many different areas of the business and the various job roles available. They particularly enjoyed working on the tills and doing some role playing with colleagues, and were also amazed at the freezing food store and stock piled high in the warehouse. The students were also invited to an interactive question and answer session where they were able to ask staff various questions.

Employment should be an aspiration for all young people. Understanding the expectations of a workplace is an essential part of being ready for work.

The workplace visit to the local supermarket enabled students to experience a practical example of a working environment, and allowed the students to transfer some customer service skills they had learned in college, into the workplace, meeting both staff and members of the public.

Louise Parrott-Bate - Pure Innovations CEO

On completion of the visit several students who had previously shown very little interest in working in a supermarket, specifically said they found the variety of roles very interesting and said they would like to try a placement in this kind of store. This particular visit followed on from a successful work placement by one of the year one STEPS students.

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