Our Client Survey Results

We want people to feel very confident about the level of service they can expect from us. That’s why we conducted a customer satisfaction survey asking people who use our service and their parents and carers to rate their experience.

Pure Innovations, Pure, Olympic rings, Olympics, paralympics, Lapwing centre, Lapwing, Brinnington, Stockport, sports, fitness

The results from the respondents speak for themselves.

People who use our services:

100% think the staff are kind and caring.

100% feel safe when they attend Pure.

More than 98% agree that Pure staff ask them what they think/what they want.

More than 96 % have chosen the sessions that they attend.


Parents and Carers of Individuals Who Use Our Service

100% think the staff are kind and caring.

100% think the individual  receives consistent quality of care.

Over 98.8% think the individual is happy and content in service at Pure.

Over 97.5% have a good or very good level of satisfaction that the individual is protected from abuse and harm at Pure.

Thank you to everyone who responded to our survey.