Pure Innovations Strike Gold in Customer Experience Survey

Posted on the 15th September 2023

Pure Innovations has been recognised for their commitments to Customer Experience when they received Gold by independent feedback company Investor in Customers (IIC), in August 2023 – the highest standard available.

IIC work with all types of businesses, shining a light on the everyday impact to the people they support. Earlier this year, colleagues, parents and carers, students and customers associated with Pure Innovations, a charity that helps people with disabilities live more enriched lives, shared their feedback about their own personal experiences, resulting in an exemplary overall score of 8.21.

Louise Parrot-Bates, Chief Executive at Pure Innovations said:
“Pure Innovations has always been a people-focused organisation. Our colleagues ensure customers remain at the heart of every service they deliver, creating the best possible outcomes that lead to enriched and fulfilled lives. This recognition is a testament to the hard work and dedication everyone at Pure brings to the table.”

The results provide an honest reflection on the everyday support Pure Innovations provide, as well as more detailed aspects like feeling welcome, protection from abuse and harm and positively promoting the quality of life for service users.

Feedback from the survey:
“The Pure Innovations team have all worked together to ensure great placements and support-my very biggest thank you for everything!”

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